Who needs to follow this policy
This policy is part of your service agreement. It covers your use of Plenty Host services and the systems, traffic and content you use with them, including shared hosting and email, virtual private servers (VPS), domains, DNS and add-ons. If this policy conflicts with the Terms & Conditions, the Terms take priority, including on notice, suspension and refunds.
Use your services lawfully and take reasonable steps to make sure anyone you authorize to use them follows these rules. Keep your account contacts up to date, protect your credentials and look into suspected misuse or compromise promptly. If you run a self-managed VPS, keep its operating system and applications secure and up to date.
Unlawful activity and content
You may not use our services to commit, help with or promote unlawful activity. That includes fraud, phishing, deceptive impersonation, extortion, credible threats, unlawful harassment and child sexual exploitation. Hosting or distributing child sexual abuse and exploitation material or intimate images shared without the consent of the person depicted is prohibited. The same applies to trading stolen accounts, credentials, payment details or personal information.
You’re responsible for the sites, apps and messages you operate through our services. Make sure you have the rights, permissions and lawful authority you need for any content or personal information you collect, store or distribute. Harvesting contact details without lawful authority and hosting material that infringes copyright, trademarks or other rights are prohibited.
Security, testing and network access
You need authorization to access, probe, intercept or change systems or data. Our services may not be used for denial-of-service attacks, credential attacks, malware, ransomware, botnets or distribution of tools or payloads for malicious use. Access controls, provider firewall rules and restrictions we apply in response to abuse must stay in place.
Keep defensive testing within systems you control on your service and avoid affecting shared infrastructure or other users. Outbound scans from our network against external systems are prohibited. Get written approval before testing our infrastructure or running any test that could affect it. If you’re unsure whether your test is within scope, ask support before proceeding.
Anonymous proxy services, public anonymizing exit nodes and open relays are prohibited. If your plan allows a private proxy, tunnel or relay, secure it so only authorized users can connect.
Email, messaging and spam
You may not use our services to send, relay or help distribute spam, or use spam sent elsewhere to promote a site or service we host. Forged sender details, harvested address lists and sending from compromised accounts are prohibited. Keep your mailing tools secure and remove invalid addresses and anyone who opts out.
If you send commercial electronic messages, follow Canada’s Anti-Spam Legislation (CASL) where it applies, as well as any other messaging laws that apply to you. When required, keep proof of consent or other lawful authorization, identify the sender, include contact details and give recipients a working way to unsubscribe. Honour unsubscribe requests by the applicable deadline.
On VPS services, we restrict outbound SMTP on TCP port 25 at the provider level, so changing your own firewall rules won’t open it. Use an authenticated mail submission service where supported, or ask support about your options. Any exception needs our approval.
Using shared resources fairly
Keep your service within your plan’s storage, CPU, memory, network and other limits. Bypassing limits, sending traffic that materially disrupts other customers or running automation that interferes with our services or another network is prohibited. Plans described as unlimited or unmetered still follow the technical and fair use rules in your service agreement.
If a workload is affecting shared service, we may ask you to adjust it or move it to a suitable plan. If the risk is ongoing or urgent, we may restrict the affected activity under the enforcement rules below. Keep ownership and contact details up to date for domains and certificates, and follow the rules of the relevant registrar, registry or certificate authority.
How to report abuse
Email support@plenty.host with the subject Abuse report or open a support ticket. Tell us what happened, where it happened (the URL, domain or IP address), and when it happened, including the time zone. Include any evidence you can safely share. For email abuse, include the relevant message headers. Leave out passwords, access tokens and unrelated personal information.
Report suspected online child sexual exploitation to Cybertip.ca. Send the URL or other details that identify where the material is located, without attaching or forwarding it. If a child is in immediate danger, contact local emergency services.
How to report copyright infringement
Send copyright complaints to the abuse reporting contact above. If you’re sending a Canadian notice of claimed infringement under the Copyright Act, include your name and address, the work and your interest in it, where it appears online, what you believe infringes your rights, and the date and time of the claimed infringement. Leave out settlement offers, demands for payment or personal information, and links to those offers or demands.
Where Canada’s notice-and-notice rules apply, we forward notices that meet the requirements and keep the records the law requires. We handle requests for subscriber information under applicable law and our Privacy Policy.
How we respond and how to ask for a review
A report may lead us to investigate. We assess reports and respond in proportion to the issue. Under the Terms & Conditions, we may block traffic, limit sending, disable access to affected content, restrict an account or suspend or end the affected service. Where practical and lawful, we’ll explain the issue and give you a reasonable chance to fix it. We may act immediately when necessary to address a serious threat, comply with law or protect other users or infrastructure.
We may keep relevant records or share information as required or permitted by law. That includes following Canada’s reporting and preservation requirements for child sexual abuse and exploitation material where they apply. Our Privacy Policy explains how we handle information about reports.
If you want us to review a decision or restore your service, reply to our notice or contact support. Include your ticket reference, the affected service and what you’ve done to address the issue. The Terms govern suspension, cancellation and refund eligibility, and your mandatory rights under applicable law still apply.
